CareSync Exchange is a secure electronic system used by the Department of Health to share patient health information safely between Victorian public health services.
It allows Omeo District Health and other public hospitals to securely view and share your health information to support your care and treatment.
Clinicians at Omeo District Health can see important medical information from your visits to other Victorian public health services. Similarly, clinicians at those services can access relevant information from Omeo District Health to support your care if you attend their service.
CareSync Exchange helps medical staff collaborate quickly and deliver higher quality care by providing:
Expedited, safer clinical decision-making during assessment and treatment
Minomised reliance on paper files, telephone inquiries, and fax transmissions between services
Fewer demands on you to recall or repeatedly explain your past medical conditions
Seamless continuity of treatment, particularly if you receive care across multiple hospital sites
Data shared through CareSync Exchange may encompass:
Identifying details such as your full name, birth date, contact information, and primary emergency contacts
Summaries of prior public hospital visits (including emergency department, inpatient, and outpatient encounters)
Key medical documentation (such as lab/imaging results, discharge reports, and specialist letters)
Recorded health conditions, onset dates, and clinical descriptions
Access to your medical records is strictly restricted to authorized staff who require it for specific operational roles, including:
Attending clinicians, nurses, and allied health professionals actively managing your treatment
Health information specialists responsible for record governance and privacy inquiries
Compliance and audit officers ensuring proper system usage and security standards
Technical support staff maintaining network safety (without visibility of personal health files)
General practitioner (GP) clinics and private hospital networks do not have access to this system.
Your records will never be utilized for commercial purposes, health research, or system planning non-essential to direct care.
You have the right to request a User Activity Report detailing every instance your health data was reviewed in CareSync Exchange.
This report details:
The professional role of the individual who accessed your file (e.g., physician, staff nurse)
The exact date and time stamp of access
The nature of the activity (e.g., reviewing lab results)
Any associated clinical summary details
This report covers data access events across all participating Victorian public healthcare providers, not limited to Eastern Health.
To safeguard staff privacy, employee names are withheld; only professional roles, time logs, and system actions are detailed.
To obtain your report, send an email to medical.centre@omeohs.com.au containing:
A formal request for your CareSync Exchange User Activity Report
The specific date range you wish to review
A valid government-issued photo ID (displaying your full legal name and date of birth). If your photo ID lacks these details, please attach your Medicare card as secondary verification.
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